Frequently asked questions
The questions we get asked most, answered. If yours isn't here, call us on 933 517 454 or email us at hola@menajeonline.com: the same people who work behind the counter will answer.
Can I buy online and collect in store?
Yes, and it's the option selected by default in the basket: how and when to collect it is explained on the shop page.
Do you offer home delivery?
Yes, to mainland Spain: the cost and delivery terms are in the terms of sale.
How do I pay?
The payment methods and how to pay are in the terms of sale.
Is what you see online really in the shop?
The website catalogue is the warehouse catalogue itself, not a separate list. Stock levels are refreshed every few hours, and the whole catalogue —items, prices and photos— is synchronised overnight.
Even so, stock in a physical shop changes during the day. If you're coming for something specific and there are only a few left, it's safest to call first.
Are online prices the same as in the shop?
Yes, they come from the same place. All prices are in euros and include VAT.
I can't find an item online. Do you have it?
Maybe we do. The website shows part of the catalogue, and the shop has more than fits on a screen, plus what can be ordered from the supplier. Ask us on WhatsApp at 629 460 286 with the name or a photo and we'll tell you.
If we don't have it, we check with the supplier: we'll tell you whether it can be ordered and how long it would take, or that it isn't available right now. We can't promise a supplier's lead time before asking.
Can I return something if I'm not happy with it?
Yes, and the deadline, how to tell us and when you get your money back are on the returns page.
What if it arrives broken or stops working?
That's a different matter with a different deadline: the legal guarantee lasts three years from delivery. Tell us and we'll repair or replace it at no cost.
Can I track my order without creating an account?
Yes. In the website footer there's a «Check an order» link: with your order number and the email you used, you can see its status. You don't need to register to buy or to check an order.
What languages is the website in?
The website is available in Spanish, Catalan and English. Item names and descriptions still appear in Spanish in all three: they come from the warehouse catalogue and have not been translated yet.