Returns and right of withdrawal

You have changed your mind: right of withdrawal

You have the right to withdraw from this purchase within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If the order arrives in several deliveries, it counts from the last one.

Having collected your order in the shop changes nothing: the contract was made online and the period starts on the day you take the product home.

How to exercise it

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement: an email to hola@menajeonline.com, a phone call to 933 517 454 or telling us in the shop. You may use the model withdrawal form at the end of this page, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired. The product does not need to have arrived yet.

What happens next

If you withdraw, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision.

We will carry out the reimbursement using the same means of payment as you used, and you will not incur any fees as a result.

We may withhold reimbursement until we have received the product back or you have supplied evidence of having sent it back, whichever is the earliest.

Returning the product

You shall send back the product without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send it back before the period of 14 days has expired.

You will have to bear the direct cost of returning the product if you choose to send it. Bringing it to the shop costs nothing. And if you return it because it is faulty, you pay nothing: that is the guarantee, not a withdrawal.

You are only liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning. In other words: you can open it and look at it as you would in the shop.

What cannot be returned

The law excludes certain specific cases from the right of withdrawal. Of those that can arise in a homeware shop:

— Products made to your specifications or clearly personalised, such as an engraving.

— Sealed products which are not suitable for return due to health protection or hygiene reasons, if you have unsealed them after delivery.

— Products which are liable to deteriorate or expire rapidly.

— Products which, after delivery, have been inseparably mixed with other items.

Apart from these cases, the right of withdrawal applies to the whole catalogue.

The product is faulty: legal guarantee

This is a different matter with a different deadline. We are liable for 3 years from delivery for any lack of conformity, and during the first two years it is presumed to have existed when we delivered the product.

You can choose between repair and replacement, both free of charge, transport included. If they are not possible, if we do not carry them out within a reasonable time, or if the defect is serious, you can ask for a price reduction or to cancel the purchase.

You do not need to keep the box. You do need to be able to prove the purchase, and the order receipt is enough.